Effective Date: 29/01/2025
Touché Massage by Natalie (“we,” “us,” “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit our website, book our services, or interact with us. You consent to the practices described in this Privacy Policy by using our website or engaging in our services.
Introduction
This Privacy Policy describes how we collect, use, disclose, and safeguard your information. We take your privacy seriously and are committed to handling your data securely and responsibly. This policy applies to all website users, customers, and those interacting with our massage therapy services.
If you do not agree with the terms outlined in this policy, please refrain from using our services or website.
Information We Collect
We collect personal data you voluntarily provide when you interact with our services, such as booking an appointment, signing up for our newsletter, or contacting us. The types of information we collect may include:
Personal Identification Information:
- Name
- Email address
- Phone number
- Address
- Payment details (credit/debit card information or billing information)
Health Information:
- Health history (including medical conditions, injuries, or allergies) provided during consultations or intake forms
- Treatment preferences or areas of concern discussed with your therapist
Usage Data:
- Information regarding how you use our website, including IP addresses, browser types, operating systems, and pages visited
- Cookies and tracking data used to enhance website performance and functionality
How We Use Your Information
We use our collected information to provide, improve, and personalize our services. The primary purposes for which we use your information are as follows:
To Provide Services:
- To schedule, process, and manage appointments
- To tailor our massage services to your specific needs and preferences
- To communicate with you about your appointments, services, or promotional offers
- To process payments for services rendered
For Communication:
- To send appointment reminders, confirmations, or notifications
- To respond to your inquiries, feedback, or requests
- To send marketing materials, newsletters, or promotional offers (if you have opted in)
For Website and Service Improvement:
- To improve our website functionality, user experience, and service offerings
- To monitor website performance and make necessary improvements
- To analyze usage trends and preferences to enhance our offerings
For Legal and Compliance Purposes:
- To comply with applicable laws, regulations, and legal obligations
- To resolve disputes or protect our rights, property, and safety
Sharing Your Information
We value your privacy and do not sell or rent your personal information to third parties. However, we may share your data in the following situations:
Service Providers:
We may share your personal information with third-party service providers who assist us in operating our business, such as payment processors, email service providers, or booking platforms. These third-party providers are obligated to protect your information and are prohibited from using it for any other purpose.
Legal Requirements:
We may disclose your information when law requires, such as in response to a subpoena or to comply with government requests. We may also disclose information to protect the rights, property, and safety of Touché Massage by Natalie, our customers, or others.
Business Transfers:
Your personal information may be transferred as part of a merger, acquisition, or sale of business assets. We will notify you of any such transfer and, if applicable, update our Privacy Policy.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small text files placed on your device to collect standard internet log information and visitor behaviour information.
Types of Cookies We Use:
- Essential Cookies: Necessary for the operation of our website (e.g., session cookies to remember your login or appointment details).
- Analytical Cookies: These are used to track and analyze website usage, allowing us to improve the user experience.
- Advertising Cookies: Used for targeted marketing and personalized ads.
You can control the use of cookies through your browser settings. However, please note that disabling cookies may impact the functionality of our website.
Data Security
We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. We use encryption protocols for online transactions, secure servers, and firewalls to safeguard your data. However, please note that no data transmission or storage method is completely secure, and we cannot guarantee absolute security.
We recommend you protect your account information by choosing strong passwords and keeping them confidential.
Your Rights and Choices
You have several rights regarding your data under applicable privacy laws. These rights include:
Access and Correction:
You have the right to request access to the personal information we hold about you and request corrections if any data is inaccurate or incomplete.
Deletion:
You may request the deletion of your personal information, subject to certain legal and operational limitations.
Opt-Out of Marketing Communications:
If you no longer wish to receive promotional emails or newsletters, you can unsubscribe by clicking the unsubscribe link at the bottom of our emails or contacting us directly to request removal from our mailing list.
Data Portability:
You may request a copy of your data in a structured, commonly used, and machine-readable format.
To exercise your rights, please contact us using the information provided below.
Retention of Data
We retain your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy or as required by law. After this period, we securely delete or anonymize your data to ensure it is no longer accessible.
Children’s Privacy
Our website and services are not directed to individuals under 18; we do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately, and we will take appropriate steps to delete such information.
Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy anytime. We will post the updated policy on our website with the new effective date when we make changes. We encourage you to review this policy periodically to stay informed about how we are protecting your information.
You acknowledge and accept the changes by continuing to use our services after any updates to this Privacy Policy.
Contact Us
If you have any questions or concerns about this Privacy Policy, or if you wish to exercise your rights regarding your personal information, please contact us using the following details:
Touch’e Massage By Natalie
Email: [email protected]
Phone: +1(403) 926-6787
Website: touchemassage.com
