Effective Date: 29/01/2025
Welcome to Touché Massage by Natalie, your trusted provider of therapeutic massage services. By booking an appointment, using our services, or visiting our website, you agree to comply with the following terms and conditions. Please read them carefully before accessing or using our services.
Introduction
These Terms and Conditions (“Teit your use of the services provided by Touché Massage by Natalie (“we,” “our,” or “us”) and our website. These Terms apply to all website users, individuals booking services, and customers receiving our massage therapy services. You accept and agree to these Terms by using our website or services.
If you disagree with these Terms, you must not use our website or book an appointment.
Services Provided
Touché Massage by Natalie offers professional massage therapy services, including—but not limited to—Swedish massage, Deep Tissue massage, Hot Stone massage, Myofascial Release Therapy, Cupping Therapy, Sports massage, and Manual Lymphatic Drainage. All services promote relaxation, alleviate pain, and improve general wellness. Licensed and certified therapists perform services.
Eligibility to Use Services
Our services are available to individuals 18 years of age and older. If you are under 18, you may only use our services with the consent of a legal guardian.
Booking and Payment
Booking Appointments
You may book an appointment by visiting our website or contacting us by phone. All bookings are subject to availability. We recommend booking in advance to secure your preferred time slot.
Payment
Depending on the payment method chosen, payment for services is required at the time of booking or upon completion of your massage session. We accept all major credit and debit cards and cash payments. Payments for online bookings are processed securely through our third-party payment system.
Cancellations and Rescheduling
If you need to cancel or reschedule your appointment, we require at least 24 hours notice to avoid a cancellation fee. Cancellations made within 24 hours of your scheduled appointment will incur a fee of [Insert Amount], which will be charged to your payment method.
Late Arrivals
If you arrive late for your appointment, your session may be shortened to accommodate the next client. Full payment is still required for the original booking time.
Health and Medical Information
Pre-existing Conditions
You are responsible for informing us of any pre-existing medical conditions, injuries, or special health needs before your session. This includes but is not limited to, conditions such as pregnancy, high blood pressure, chronic pain, allergies, or skin conditions.
Consultation
Before your first massage, we will conduct a brief consultation to understand your health history and any areas of concern. This allows us to tailor the massage to your specific needs. It is important to provide accurate and honest information.
Medical Disclaimer
Massage therapy is not a substitute for medical treatment. If you are experiencing acute pain or illness, we recommend you consult a physician before booking your session. We do not diagnose or treat medical conditions.
Client Responsibilities
During the Massage
You must communicate with your therapist during the session to ensure your comfort. If you feel any discomfort or pain, please inform your therapist immediately so they can adjust the pressure or technique accordingly.
Behavioural Expectations
We expect all clients to behave respectfully and professionally. Any inappropriate behavior, including, but not limited to, harassment, verbal abuse, or sexual advances, will result in the immediate termination of the session and may lead to a ban from future bookings.
Personal Belongings
We are not responsible for lost or stolen personal belongings during your visit. Please ensure that your valuables are safely stored before your massage session.
Privacy and Confidentiality
Personal Data
We take your privacy seriously. All personal information collected, including health history and payment details, will be kept confidential and used solely to provide our services. We do not sell or share your personal information with third parties except as necessary to process payments or comply with the law.
Consent to Collect Information
By using our services, you consent to collecting and using your personal information as outlined in our Privacy Policy. You may contact us directly to request access to your personal data and to request corrections or deletions.
Liability
Limitation of Liability
While we try to provide the best possible service, Touché Massage by Natalie is not liable for any injury, loss, or damage resulting from the massage therapy services. Clients who have concerns about potential risks are advised to consult with a physician before beginning any massage therapy treatments.
Force Majeure
Touché Massage by Natalie will not be liable for any failure to perform its obligations under these Terms if such failure is due to events beyond its reasonable control, such as acts of nature, labour strikes, or government regulations.
Amendments to the Terms
We reserve the right to amend, modify, or update these Terms and Conditions anytime. Any changes will be posted on our website, and the updated Terms will take effect immediately upon posting. We recommend reviewing these Terms periodically to stay informed about any changes.
Governing Law
These Terms and Conditions shall be governed by and construed by the laws of Canada, without regard to its conflict of law principles. Any disputes arising out of or in connection with these Terms shall be resolved in the competent courts of Canada.
Contact Information
For any questions or concerns regarding these Terms and Conditions, or if you need further assistance, please contact us using the information below:
Touch’e Massage By Natalie
Email: [email protected]
Phone: +1(403) 926-6787
Website: touchemassage.com
